How We Deliver Quality Care

We are committed to continuous improvement. We regularly gather feedback from the people we support and their families through quality questionnaires and review meetings.

Staff Supervision

• Regular Supervisions , team meetings and unannounced visits.

We encourage open communication at all levels. Staff speak with seniors and management daily to share updates, discuss concerns and ensure consistent, safe support.

Training & Development

ARC Training
We have two ARC Affiliated Trainers trained by B-Inspired Training and Consultancy Ltd. The ARC Model supports staff in Health and Social Care to develop the skills and knowledge needed to support adults and children with complex needs and behaviours of concern, including learning disabilities, autism, acquired brain injuries, dementia, and mental health conditions.

The training promotes Positive Behaviour Support (PBS) and focuses on prevention, de-escalation, personal safety, and safe holding techniques.

Our trainers are recognised through the RRN Training Standards 2020, ensuring the training meets NHSE, CQC, and Ofsted standards and supports individuals with dignity, respect, and compassion.

Our team are highly trained and continuously developing. Mandatory training includes:

• Safeguarding Adults

• Medication Administration

• Manual Handling

• Infection Control

• Health & Safety

• Food Hygiene

• First Aid

• Sensory Awareness

• Person Centered Care

• Autism Awareness

• ADHD

• Communication

• Dysphagia

• End of Life

• DOLS

• Epilepsy

• Equality & Diversity

• Down Syndrome

• Fragile X

• Mental Capacity

• Mental Health, Dementia & Learning Disability

• GDPR & Data Protection

• Fire Safety

Specialist training includes:

• The Oliver McGowan Mandatory Training: Tier 1 / Tier 2

• Dysphagia

• Midazolam

• Enteral (PEG) feeding

• Controlled medication management

• Supporting Communication

We are also extremally pround

We have two ARC Affiliated Trainers trained by B-Inspired Training and Consultancy Ltd. The ARC Model supports staff working in Health and Social Care to develop the skills and knowledge needed to support individuals with complex needs, including learning disabilities, autism, acquired brain injuries, dementia and mental health needs.

The model promotes Positive Behaviour Support and includes de-escalation strategies, personal protection and safe holding techniques, ensuring individuals are supported with dignity, respect and compassion.

Our training meets the RRN Training Standards (2020) and is compliant with NHSE, CQC inspections.

Annual refresher training ensures knowledge remains current and safe.

We work alongside Oldham College to support staff to achieve recognised Health & Social Care qualifications up to Level 4.

Medication Management

All staff are fully trained in medication administration and follow strict internal procedures.

• E MAR are closely monitored

• Medication is audited regularly

• Specialist training is provided where required

• Annual refresher training is completed

• Spot checks

Safety and accuracy are our priority.

Financial Management

We have clear policies and strict procedures to protect individuals’ finances.

• Money is securely stored

• Staff complete financial checks at the start of each shift

• Detailed records are maintained

• Regular audits are carried out

We take financial safeguarding seriously and ensure full transparency.

Personalised Care Planning

We work closely with individuals and families to create detailed, person-centred care plans. These include:

• Health and wellbeing

• Communication needs

• Medication

• Mobility and manual handling

• Cultural and personal preferences

• Goals and aspirations

Care plans are clear, respectful and regularly reviewed to reflect changing needs.

Communication & Family Partnership

Each person is provided with a communication book to ensure clear and consistent information sharing between staff, families and professionals.

We maintain regular contact with families and carers, building positive, professional relationships based on trust and collaboration.

Professional Boundaries

Our staff are trained to build positive relationships while maintaining professional boundaries. Respect, dignity and safeguarding remain central to all interactions.

Compliments, Comments and Complaints

We welcome and value all compliments, comments and complaints. We use feedback to learn, improve our service and ensure we continue to provide high-quality, person-centred support

Working with Professionals

We work closely with:

• Social Workers

• Learning Disability Nurses

• Physiotherapists

• Speech and Language Teams

• Health professionals

Multi-agency collaboration ensures individuals receive safe, coordinated and effective care.